In this episode, Adam interviews John Broome, a seasoned product leader with over 20 years of experience. John shares insights on generative AI, collaboration between CTOs and CPOs, and the importance of being customer-centric in product management.

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John Broome is a product and operations practitioner having worked in customer service, development, sales, marketing and project management for the past 20 years. Spending most of his time managing products and UX leadership throughout finance, gaming, e-commerce and now hospitality. John is currently the CPO and COO at Chico Hotel Solutions in Stockholm, helping hotels to increase revenues, reduce costs and improve their guest experience.

Timestamps:

3:39 Bridging the gap between business goals and product strategy.

10:46 Prioritizing customer needs over what they say they want.

16:33 Constructing effective teams despite budget constraints.

24:56 Collaborating to avoid idle engineers and wasted resources.

33:33 Balancing the capacity for product and technical development.

38:08 Leveraging generative AI as a tool, not a replacement.

51:01 Holding product managers accountable for prioritization decisions.

Connect with John on LinkedIn

Resources Mentioned:

Chico Hotel Solutions | Website

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